Refund policy
2-day exchanges
You can exchange any item within 2 days of delivery, as long as it is unused and in its original packaging, with all tags and accessories included.
How to request an exchange
Message us on WhatsApp at +961 76 686 300 or email info@supykids.com with your order number and the item you'd like to exchange. We'll arrange the pickup and the delivery of your new item.
Delivery fee for exchanges
The delivery fee for exchanges is paid by the customer, unless the item was damaged, defective or incorrect.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with a photo, and we'll replace it free of charge.
Items that can't be exchanged
- Customized or personalized items (made to order)
- Items that have been used, washed or damaged after delivery
- Opened feeding and baby care items (such as bottles, feeders and teethers), for hygiene reasons, unless they arrived defective
No refunds
We offer exchanges only. We do not offer cash refunds. If the item you'd like is unavailable, you can choose another item instead.